Knowledgebase : General
Submit a ticket
Posted by Administrator on 21 September 2020 10:02 am

How to Report an Issue in Online Exam through Student Helpdesk



In online exams, students are required to report problems or issues by submitting a ticket through Student Helpdesk. This document explains how to submit a ticket to Examination through Student Helpdesk and how to check the status of the ticket.

  • Visit MNU website and click ‘Student Helpdesk’ under the Support tab.


  • Click ‘Submit a Ticket’ on the top and choose ‘Exam’ under departments. Click Next to proceed.


  • Enter your ticket details. Please remember to use your student email ID and provide as much relevant information as possible. When you are done, click Submit.


  • If this is the first time you are submitting a ticket through Student Helpdesk, you will receive an email with your Student Helpdesk username and password. Use the information to login to Student Helpdesk.


  • The status of the ticket can be checked from “My Tickets”.


  • If you have sent a ticket using your university student email ID on a previous occasion, you would have received your Student Helpdesk password then. Use that password to login to Student Helpdesk and check the ticket status. If you have forgotten your password, reset it by clicking ‘Forgot Password?’ on the Student Helpdesk Login page.


Student Helpdesk (Dhivehi).pdf (256.45 KB)
Student Helpdesk (English).pdf (238.97 KB)